Privacy Policy

This Privacy Policy ("Policy") describes how Coverfox Insurance Broking Private Limited ("Coverfox", "we", "our", or "us") collects, receives, stores, uses, processes, transfers, discloses and protects information of users ("User", "you", or "your") who access or use our website, mobile applications, platforms, APIs, AI-enabled tools, products, or services (collectively, the "Platform").

This Policy is framed in accordance with applicable laws including the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000, applicable rules thereunder, and regulations/guidelines issued by the Insurance Regulatory and Development Authority of India ("IRDAI").

By accessing or using the Platform, you agree to the terms of this Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Name, date of birth, gender
• Mobile number and email address
• Residential or mailing address
• PAN, Aadhaar or other KYC details, where permitted by law
• Nominee details
• Payment, banking and financial information
• Insurance policy and claims related information
• Employment and income details
• Health and medical information required for insurance products
• Photographs, documents, audio or video submitted by you

Technical and Usage Information

We may automatically collect:

• IP address
• Browser and device information
• Mobile device identifiers
• Location information (subject to permissions)
• App usage data, crash logs and analytics
• Cookies and similar tracking technologies

AI and Automated Interaction Information

Where you interact with AI-enabled tools, chatbots, recommendation engines or automated support systems on the Platform, we may collect:

• User queries and responses
• Chat or interaction history
• Uploaded files or documents
• Feedback and usage patterns

Such information may be used to improve customer experience, fraud detection, operational efficiency, product recommendations, and enhancement of our AI systems and services.

2. How We Use Information

We may use your information for purposes including:

• Providing insurance comparison, distribution and servicing
• Policy issuance, renewals and claims assistance
• Customer support and grievance handling
• KYC verification and regulatory compliance
• Fraud detection, risk assessment and cybersecurity
• Personalization and service improvement
• AI-based recommendations and automated assistance
• Analytics, research and internal business operations
• Marketing and promotional communications, subject to applicable law

3. Sharing of Information

We may share information with:

• Insurance companies, reinsurers and intermediaries
• Service providers, TPAs, payment gateways and technology partners
• Cloud hosting, analytics and AI service providers
• Regulatory, judicial or governmental authorities
• Group companies and authorised business partners

Such sharing shall be on a need-to-know basis and subject to appropriate confidentiality and security safeguards.

We do not sell your personal information.

4. Cookies and Tracking Technologies

We may use cookies, SDKs and similar technologies to:

• improve Platform functionality,
• understand user preferences,
• analyse usage trends,
• enhance security,
• and provide relevant content and advertisements.

Users may manage cookie preferences through browser or device settings.

5. Device Permissions

Depending on the services availed, the Platform may seek access to certain device features such as camera, location, storage, notifications or microphone for legitimate business purposes including onboarding, servicing, claims support, fraud prevention and customer assistance.

You may manage such permissions through your device settings. Disabling permissions may affect certain functionalities.

6. AI-Enabled Services

Certain services on the Platform may use artificial intelligence, machine learning or automated systems to provide recommendations, customer support, analytics or operational assistance.

AI-generated outputs may be based on information provided by users and automated processing techniques. While Coverfox undertakes reasonable efforts to maintain accuracy and reliability, users are advised to independently review policy terms, coverage and insurer documents before making decisions.

Coverfox may monitor AI systems to improve quality, safety, fraud prevention and service performance.

7. Data Security

Coverfox maintains reasonable technical, organisational and security measures to protect information against unauthorised access, misuse, disclosure, alteration or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as necessary for business, legal, regulatory, audit, fraud prevention and operational purposes, or as required under applicable law.

9. User Rights

Subject to applicable law, users may:

• access or review their information,
• seek correction or update,
• withdraw consent where applicable,
• request grievance redressal,
• or exercise other rights available under law.

Requests may be submitted through the contact details below.

10. Third-Party Links

The Platform may contain links to third-party websites or services. Coverfox is not responsible for the privacy practices or content of such third-party platforms.

11. AI System Disclaimer

Certain features, recommendations, summaries, responses or support services made available on the Platform may be generated or assisted by artificial intelligence ("AI") or automated systems.

While Coverfox undertakes reasonable efforts to maintain the accuracy, relevance and reliability of AI-enabled services, AI-generated outputs may occasionally contain inaccuracies, errors, omissions, incomplete information or unintended results. Such outputs are generated based on available data, automated models and user inputs, and may not always reflect the most current policy terms, underwriting requirements or regulatory positions.

Users are advised to independently review policy documents, product terms, coverage details, exclusions and insurer communications before making any insurance or financial decision.

Coverfox does not warrant that AI-generated outputs will always be error-free, uninterrupted or suitable for every specific purpose. To the extent permitted under applicable law, Coverfox shall not be liable for decisions taken solely based on AI-generated responses without independent verification.

Where required, users may seek human assistance or support through Coverfox customer service channels.

12. Changes to this Policy

Coverfox may update this Policy from time to time. Updated versions shall be posted on the Platform. Continued use of the Platform after such updates constitutes acceptance of the revised Policy.

13. Grievance Officer

Ms. Khushboo Mehta

C Wing, 5098-5110 (Middle Lift), 5th Floor, Oberoi Garden Estate, Chandivali Farm Road, Chandivali, Andheri East, Mumbai, Maharashtra – 400072

Email: grievance.it@coverfox.com

Coverfox shall endeavour to address grievances within timelines prescribed under applicable law.